Shipping Policy

 

All AusBrick orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification via SMS and/or email when your order has shipped. 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer standard and express Australia Post shipping rates which are applied at checkout based on the size of your package. You may wish to choose the Express Shipping route if you need your order delivered faster.

Approximate shipping times:

Within Australia:

  • Standard Shipping - 2-5 days
  • Express Shipping - 1-3 days

To New Zealand:

  • Standard Shipping - 4-10 days
  • Express Shipping - 2-6 days

Deliveries are made from 8:30am on Monday-Friday. 

Note about Pre-Orders

If you are ordering an item that is currently marked as a "Pre-Order", then it will be dispatched from our Gold Coast Warehouse as soon as inventory has been restocked. To view when each pre-order item is expected to be ready for dispatch, please go on the product you are interested in to see when expected dispatch date. Pre-order items may take anywhere from 1-week to 4-weeks from the date of your order to dispatch to your address.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your tracking details within 3 days of receiving your shipping confirmation email, please contact us at support@ausbrick.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be unopened and in the same condition that you receive it and undamaged in any way. Please click Here to read more about our Returns Policy

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have any further questions, please don't hesitate to contact us at support@ausbrick.com